Refund policy

Refund & Cancellation Policy

We want you to have a smooth shopping experience at HOMIFY.

Order Cancellation

If you want to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been shipped or dispatched, cancellation may no longer be possible.

For cancellation requests, contact:

Email: [your email address]
Phone: [your phone number]

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos/videos of the product
  • Photos of the packaging, if applicable
  • A brief description of the issue

After reviewing the request, we may offer a replacement, refund or another appropriate resolution.

Change of Mind

Returns for change of mind may be subject to our return conditions and product eligibility. Products must be unused and in their original condition and packaging where applicable.

Refunds

Once your refund is approved, the refund will be processed through the applicable payment method.

Depending on your payment provider or bank, it may take additional business days for the amount to appear in your account.

Non-Returnable Situations

A return/refund may not be accepted where:

  • The product has been used or damaged by the customer
  • The product has been altered
  • The issue is caused by improper use
  • The customer provides insufficient evidence for a damage/defect claim

Contact Us

For refund or cancellation requests:

Email: [your email address]
Phone: [your phone number]